Contact Us: 301.881.2628
 

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Refunds, Cancellations, and Privacy


Store Return Policy
Unused merchandise accompanied by a receipt may be returned for a full refund or exchanged within 30 days from the date of purchase. Refunds or exchanges are not offered beyond 30 days under any circumstance.

We cannot offer a refund, credit, or exchange for any special-order merchandise.

All web specials and clearance sales are final

School Refund Policy
We do not offer instructional refunds of any kind, under any circumstance.

Courses postponed or canceled at least 72 hours (3 days) before the event will receive a full credit toward any future trip or class. All cancellation or postponement must be completed by the client, through our website.

Failure to cancel or postpone a trip or class at least 72 hours (3 days) before the event will forfeit the entire lesson or trip fee(s). No exceptions will be made for no-shows or late-comers who did not have proper directions or lesson location information.

Clients may "sell" or transfer their trip or lesson credits to another person.

Privacy Policy

Potomac Paddlesports, Inc., believes in protecting the privacy of its customers. The purpose of this privacy policy is to describe the kinds of information that we may gather about you; how we may use that information; how we protect it; when we may disclose it; and the choices you have regarding your information.
By visiting the Site, you are consenting to the practices described in the current version of this privacy policy. If you have visited the Site previously, please review the privacy policy again to be sure you are familiar with its present terms.
If you have any questions or concerns about the privacy or security of your information, you may contact us.

Non-Personal Information that We Collect
We automatically collect non-personally identifiable information from you when you visit our Site. This information includes your Internet Protocol ("IP") address, which is the number automatically assigned to your computer whenever you access the Internet. This number does not identify your name, email address, or other personal information. We use your IP address to help diagnose problems with our server and to administer our Site.
We also collect non-personally identifiable information through the use of cookies. A cookie is an alphanumeric file that a Web site puts on your hard drive so that it can remember something about you while you are using the Site or when you return to the Site. Cookies make it easier for you to use our Site. We use a cookie in order to retain the contents in your shopping cart while you are checking out other areas on our Site. When you are done, the products in your cart are still there for you to buy. We also use cookies to gather certain aggregate usage information about the numbers and frequency of visitors to our Site and individual pages of our Site. This data helps us improve the appearance and usability of the Site. These cookies do not collect personally identifiable information nor do we combine information collected through these cookies with other personally identifiable information about you.

Personal Information that We Collect
We may collect your personally identifiable information, such as your name, shipping address, billing address, email address, phone number and credit card number, in the course of processing your order, or when we otherwise communicate with you. For example, through order forms on our Site and in our catalog, and through signups for our mailing list located in our retail stores and at our wholesale accounts, we collect personally identifiable information necessary for shipping products that you purchase. We also may collect your financial information (like your credit card number and billing address) and your contact information (like your email address, phone number and shipping address).

Uses of your Information
Financial information that is collected is used to bill you for products that you request. Contact information from the order form is used to send orders and information about our company to you. You may opt-out of receiving future mailings; see "How to remove your name from our mailing, sharing or email list" below.
If you register for email or if you provide your email address to us, we will send you emails. These emails will inform you of our launch of new products, of special sales, of promotional offers from our partners, of environmental issues we think are important, and of potential employment opportunities with Potomac Paddlesports that you may find of interest, and of other events taking place in our stores near you. We use your shipping address to ship your products to you and to send catalogs and other mailings to you. We use your billing address, if different than your shipping address, to verify your billing information. We never share our customer names or addresses, e-mail addresses or other personally identifiable information unless required to do so by law or an order of a court. 		Potomac Paddlesports
Store Hours:

Mon-Fri: 10:00am - 8:00pm
Saturday: 9:00am - 8:00pm
Sunday: 9:00am - 6:00pm
(301)881-BOAT (2628)

11917 Maple Avenue
Rockville, MD 20852

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